Customer support has found itself at the crossroads. Companies are now debating whether AI-run tools such as EasyReach really can replace workers, or if going the traditional way with human support is still the best. Now that 73% of modern customers are looking for the best service there ever was, the stakes are incredibly high. […]

Customers these days have higher expected requirements, and they need not only quick but also customized responses at any time of the day. They, however, recognize that businesses might be unable to deliver all these without becoming thinly spread; thus, this is where an AI chatbot for WordPress is needed. By going for an AI-driven […]